Customer feedback
I’m absolutely thrilled with the palm tree marble relief I received from your team! Let me break down how impressed I am:First, the transaction service was seamless—your team was responsive, patient with my design tweaks, and kept me updated at every stage (from initial sketches to production). Communication was clear and timely, which made the whole process stress-free.Second, the product quality blew me away.
The marble carving is incredibly detailed: the palm fronds’ texture, trunk patterns, and overall depth look even more stunning in person than in the samples. The material is top-tier, and the craftsmanship is precise—no flaws, just beautiful, high-quality artistry.Third, the logistics & safety were perfect. The relief was packaged with heavy-duty, custom protection (no chips or scratches at all), and it arrived exactly on the scheduled date. The delivery team handled it carefully, which gave me total peace of mind.I couldn’t ask for a better experience—this piece will be the centerpiece of my space, and I’ll absolutely recommend your company to anyone needing custom stone sculptures.
As the design director of a luxury hotel chain, I couldn’t be more thrilled with the custom marble palm tree reliefs we commissioned from Baoding Glory Import and Export Co., Ltd. From concept to installation, this experience has set a new standard for craftsmanship and client service—and I’m eager to share every detail.
Let’s start with the production excellence of these reliefs, which now adorn our hotel’s main corridor. The process began with Baoding Glory’s design team collaborating closely with us: after we shared reference images of tropical palm motifs (tailored to our resort-themed space), their artisans created a 1:10 clay model to visualize the 3D depth and texture. What impressed me most was their attention to material selection: they recommended a beige travertine-marble blend (chosen for its warm, earthy tones and durability in high-traffic indoor spaces) and sent 3 stone samples for us to test for texture and light reflection.
Once the model and material were finalized, the carving phase showcased their mastery. The reliefs use a mix of high-relief and bas-relief techniques: the palm trunks (with textured ring details) protrude 5cm from the wall, while the fronds (carved with delicate vein patterns) have a subtler 2cm depth—creating dynamic shadows when our corridor lighting hits them.
Baoding Glory’s artisans combined traditional hand tools (chisels, rifflers) for fine details (like frond edges) and precision CNC machines for consistent trunk proportions, ensuring every panel matched perfectly across the 12-meter wall. The final step was a matte honing finish: they avoided high polish (which would show scuffs in a busy hotel) and instead buffed the surface to a soft, tactile texture that still highlights the marble’s natural veining.
None of this would have been seamless without Amy from Baoding Glory. From our first email, she was not just a sales rep—she was a project partner. When we requested a 2-week acceleration of the production timeline (due to a hotel opening delay), she coordinated with the workshop within 24 hours to adjust shifts, and even sent daily progress photos (including close-ups of the frond carvings) so we could approve details remotely. Her knowledge was exceptional: when we worried about marble cracking in our humid climate, she explained that they pre-treated the stone with a water-based sealant during production (a step many suppliers skip) to prevent moisture absorption.
When the reliefs arrived, the packaging and condition were flawless: each 2m panel was wrapped in foam, secured in a fumigated wooden crate, and labeled with “fragile” in 3 languages. Uncrating revealed zero chips or misalignments—every palm frond and trunk detail was exactly as we’d approved in the model. Our contractors noted that the pre-drilled mounting holes (marked by Amy’s team for easy installation) saved 8 hours of on-site work.
What truly sets Baoding Glory apart is their after-sales care. Before delivery, Amy sent a custom maintenance guide tailored to our hotel: she explained that we should dust the reliefs weekly with a microfiber cloth (avoiding abrasive sponges), wipe spills with mild soap and water (no acidic cleaners), and reapply the sealant annually (offering to send their technician for a complimentary first application). This level of thoughtfulness—beyond just “selling a product”—shows they care about the longevity of their work.
In short, Baoding Glory isn’t just a supplier—they’re a team that turns design visions into tangible, stunning art. The marble palm reliefs have become the “wow factor” of our hotel corridor; guests regularly stop to admire the details. If you need custom marble work (whether for hospitality, residential, or commercial spaces), I strongly recommend working with Baoding Glory—and ask for Amy: her professionalism, responsiveness, and dedication will make your project stress-free and successful.
FAQ
- How can I place the order How do you control the quality?
After all details of the order were confirmed, we will send you our signed and stamped proforma invoice. We first will do a clay model as per your picture,let you check first,After confirming no problem we will arrange the production.
- What are your payment terms?
Can pay 30% despoit before Production,You can transfer the deposit byT/T (wire transfer), Paypal, Western Union, MoneyGram, Credit Card etc,You could also place the orderbyTrade Assurance on Alibaba which will protect your payment secure and benefit throughly.
- Do you accept retail custom order? Do you also make customized design?
We can make different size as per you drawings and pictures.we do accept retail order.
- Can I get an additional discount?
If order quantity is big,there maybe Price is very favourable. Welcome to talk with us about your demands.
- Are you sure the packing will be excellent?
Yes, weensure that our packing is safe enough. We use strong wooden crates and metal strips for outside packing. Inside, we use shockproof plastic film to protect the products.
- Could you supply Door-to-Door Delivery How long can my order be finished?
Yes, we are very good at Door to Door Delivery, please inform me your detailed address, then I will quote you the freight cost to your home directly.It will depend on your order quantity and the complexity of products you purchased. Normally one container order needs 21-30days.
- How do we ship the goods? If there have damage happens during the transportation, who will be responsible for that?
We will quote you the ocean freight, If the goods is not large, it will be loaded by air freight or Express. In addition, we will buy all risks insurance as per your requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage. If the damage occurred due to the fault of packing, our company will take our responsibility.
